Switching to new School Management Software is easier said than done. Changing over systems, training people and getting used to new ways of working make change management a daunting prospect.
That’s why each and every school who makes the switch to Compass is supported every step of the way. From kicking off the project, to setting up your new system, and training staff and parents – you’ll never be alone. Backed by our dedicated and local team of onboarding, training and support specialists, you can be confident your school will be fully prepared on Go Live day.
Here’s where we take our exciting first steps together! In our first Onboarding Meeting you’ll meet the Compass team working with your school. From here there will be a few actions and follow ups, with a roadmap planning session to follow where the steps and dates needed to get you to launch are locked in.
Who’s involved:
• Your school’s Project Lead and IT representative
• Compass Schools Engagement Manager
• Success Manager
• Project Sponsor
Outcomes:
Agreed actions and project roadmap.
Onboarding is where most of the magic happens. It’s the largest phase of the project and during Onboarding we’ll be looking after the technical side of things. We’ll make the system connections so you can begin data transfer, develop your custom Compass Portal, and give you access before Go Live to play in.
During Onboarding we’ll also be engaging your school for feedback, training your super users and performing general User Acceptance Testing. As we near the end of Onboarding we’ll be doing final checks on the software, ensuring all data capture is compliant with regulations and getting ready to Go Live.
Who’s involved:
• Your school’s Project Team and any testing users
• Onboarding team
Outcomes:
Portal up and running for your school to play in, data migrated to your new environment, feedback and outcomes from User Testing, compliance checks, and finally – a live Compass Portal!
As the project nears completion, we’ll begin training your school on how to use, and get the most from Compass. We’ll run a series of training sessions for your staff covering the specific tools they’ll need to use. We’ll also run training sessions for Parents and Guardians, and show you how to issue login details. During this phase, your staff will have the chance to play in the virtual sandbox to become familiar with things before we launch.
Who’s involved:
• Your leadership teams
• Administrators
• Teaching staff
• Compass Training Consultant
Outcomes:
Prepared and trained staff, parents and wider school community informed.
The big day has arrived! Your people are trained, system set up and ready to go – now we press the green button and launch. Over the first few weeks after launch, we’ll be on hand to support you closely – making sure your school is happy and comfortable with your new software. Our training team will provide you with all the training materials you’ll need, and you’ll have access to Compass Academy, our home of training modules, video and other useful content.
The good news is it doesn’t end there, our highly engaged Facebook group of schools like you is a great source of information and advice. And, our local support team is available to you five days a week, from 7am to 2am AEST. Simply get in touch directly via chat, email or over the phone.
Who’s involved:
• Your school users
• Customer Success and Support teams
Outcomes:
Your Compass Portal is pushed live.
We also offer a customised success plan. This includes a personalised project timeline, dedicated success manager, and an ongoing program of improvement to further customise your school software and get more from the solution. Speak to us to find out more.
Every Compass school has the support of a dedicated Success manager through the transition, and access to the best support in the industry.We follow a proven transition method, ensuring all your existing systems are ready to switch, your staff and parents are fully trained and prepared when you go live.
We proudly support over 2000 schools across the globe. So have confidence you’re backed by tried and tested technology and support.
Compass Academy is our home of resources for your school to use to not only learn how to use, but get the most from Compass. Make use of a range of videos, tutorials and guides.
All schools using our software are part of a community. Compass hosts events throughout the year for users offering networking opportunities, tips and advice. And, our closed Facebook Support group hosts an engaged community of over 1,400 users.
We’ve invested over $100 million in continual improvements to the Compass platform. And, we’re not stopping, we’re committed to building out our capability so your school can reap the rewards of better engagement and productivity.
Book a 1:1 demo with one of our School Engagement Managers today. In your demo, they’ll get to know your needs, and happily show you all the Compass modules you might be interested in. Or watch a 5-minute demo right now.
Learn about how Compass could help your school, at your own pace.
